Refunds & Cancellations

Because flowers are perishable, we cannot accept returns. However, if your order arrives damaged, incorrect, or in unsatisfactory condition, please email us within 24 hours of delivery.

Include your order details, a description of the issue, and clear photographs when applicable. We will review the circumstances and work with you on an appropriate remedy, which may include a replacement, refund, or another remedy required by applicable law.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

The 24-hour reporting request helps us investigate concerns involving perishable flowers promptly. It does not limit any rights or remedies available under applicable law.

To request a cancellation, email us within 24 hours of placing your order. Please include your order details and reason for cancellation.

Orders already being prepared or scheduled for immediate delivery may not be eligible for cancellation. If you do not receive a response within 48 hours, please check your spam folder.

Contact us as soon as possible if you need to change your delivery address, recipient information, gift message, or other order details.

We will do our best to accommodate changes, but we cannot guarantee changes once preparation or delivery has begun.

Please ensure that the recipient's phone number and delivery address are accurate and that the recipient is available to receive the order.

If delivery cannot be completed, we will attempt to contact you. Please respond promptly so we can discuss redelivery or pickup options. Additional delivery charges may apply when an unsuccessful delivery results from incorrect information or recipient unavailability.

If you have concerns about the quality or condition of your flowers, email us within 24 hours of delivery. We genuinely want your flowers to arrive beautifully and will review each concern carefully.